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Four Easy Steps for Custom Made Frames To place an order for a custom made wood frame simply follow these four steps from any of the Custom Product Details pages. 1.) Find a wood frame you like, then a size and price of frame you're wanting. If you don't see a wood frame or size that fits your needs then you'll have to send an inquiry asking for what you're needing. 2.) If there is a size you like then simply use the pull down options to select the size and quantity needed. If you need more than four (4) of any one frame, please contact me or call for time and other considerations. 3.) Now select your wood frame options using the drop-down menus available to make your selections. Selections will vary depending on the style of wood frame you are selecting. 4.) The final step is to click on the "Buy Now" button to add the wood frame to your basket. You'll immediately be taken to your shopping cart which will show you the details of the choices you made along with the total price and shipping fees. You'll have the choice to check out or continue shopping when in the shopping cart. In-Stock Frames To place an order for an in-stock item, simply find the item you want and click on the "Buy Now" button and you'll immediately be taken to the Shopping Cart to complete your order. COMING IN THE WINTER OF 2009 - Custom-Ready frames which are common sized frames (5x7, 8x10, 11x14, etc) already assembled sitting in stock but not completely finished. This will allow you to pick the color and maybe the choice of corner pegs, but the product will ship within 10 days rather than the fifteen to twenty five days for a custom-made frame. RUSH ORDERS (On limited sizes - additional fee applies) Placing a Rush Order will give your frame top priority in production. Rush Orders apply to some custom frames but up to 16"x20" only. The approximate ship time on a rush order will be 10 to 15 business days rather than the standard 15 to 25 days. If a frame can be rushed it will be indicated above the price table as well as in the Frame Size pull down menu. Keep in mind that Rush Orders do not automatically include Priority Shipping options. For the most timely delivery, you may want to consider a faster shipping option along with your RUSH order. SHIPPING There are three choices of shipping you can choose from, Standard, Express, and Overnight. Shipping prices will change respectively based on the choice made within the shopping cart. Standard is four to five business days. Express is three day delivery. Next Day means product is shipped for next day delivery.. Although on many of the product pages an approximate shipment time is given, please keep in mind to allow 3 to 6 weeks for product to ship for custom product orders and 48 hours for in-stock products unless otherwise indicated. Small single frame orders typically ship within 3 to 4 weeks. Larger custom order frames and larger quantity orders typically ship within 4 to 6 weeks.
CANADIAN ORDERS
Canadian orders are now accepted. In the shopping cart (checkout) you may be asked what region you live in, simply use the drop down and select Canada. This sets the shipping default in the shopping cart and will reflect Canada Standard rates. If "Your Location" is set for something other than Canada simply click on the change link to the right and then use the drop down menu to select Canada. If you prefer another shipping preference such as three day air you'll need to contact me for shipping costs. All duties, taxes and other fees will be the responsibility of the customer receiving the goods. This means there will be additional monies required when a package is picked up or delivered to you. INQUIRIES Currently if you see or know of a product that you're interested in and it's not available through the shopping cart please contact me through my inquiry page, or email me at jim@solidwoodframes.com. If you prefer, you can call me at (503) 267-5923. When inquiring please include the product number that you're referencing along with the details such as what is being framed (mirror, paper media, canvas art, etc.) the size of the content needing framed, stain color, and frame orientation if applicable. SPECIAL CUSTOM ORDERS Any requested items not listed or items altered under any products or gallery page is considered a special custom order. Special Custom Orders are normally not affected by current specials or discounts unless prior considerations have been discussed. Special custom order sales are final and returns based on measurements and design details are not accepted and are nonrefundable. All special custom orders are final upon your acceptance of measurements and design details. BEST PRACTICE: Always double check your measurements and design details prior to accepting the final pricing of any special custom order. FRAME INCLUSIONS/EXCLUSIONS
All frames, unless otherwise stated,
include backing and mounting hardware to hold your artwork and backing
into the frame. PAYMENT & PRICING All product must be paid in advance. Prices are subject to change without notice.
Paypal is used but No Account is Required! PayPal invoicing through email is also available. YOUR SATISFACTION IS GUARANTEED Because photos on a website are really only a close representation of the real product due to monitor and browser variances there's nothing saying that the product will be exactly the way it looks on this website. Therefore any items, other than special orders, you purchase have a Satisfaction Guarantee. Upon receipt, if a product isn't what you thought it'd be, then simply return the item within 7 days and it'll gladly be replaced with another item of the same value or return your money. (The frame being returned must be received in excellent condition.) This does not include return shipping. If the item is replaced the buyer will be responsible for the shipping costs incurred to ship the new item. |
(503) 267-5923
Frame Styles
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